Refund and Cancellation Policy

1. Our Approach

We give you sixty (60) days to use FileBackerz for free, with no credit card required. That is our answer to the question this policy usually has to solve: you should not have to pay to find out whether the Service works for you.

Because of that, our paid subscriptions are largely non-refundable. This policy sets out exactly when we do and do not refund, so there are no surprises.

This policy forms part of the FileBackerz Terms of Service. Where they conflict, the Terms of Service prevail.

2. The Free Trial

• The trial runs for sixty (60) days and includes the storage allotment stated on our pricing page.
• No payment method is required to start it.
• Because no payment method is on file, the trial does not convert to a paid subscription automatically. You will never be charged at the end of a trial without affirmatively subscribing.
• At the end of the trial, your Workspace moves to a limited state in which you can still export your files but cannot upload new ones.
• We retain your files for thirty (30) days after the trial ends. After that they may be permanently deleted.
• One trial per organization. Creating additional accounts to obtain further trials is a violation of the Acceptable Use Policy.

3. How to Cancel

You can cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access until then.

We do not require you to call us, email us, or speak to anyone to cancel. If the self-service cancellation is unavailable for any reason, email [email protected] and we will process it, effective the date you sent the email.

Cancelling ends future charges. It does not by itself delete your account or your files — see Section 9.

4. Monthly Subscriptions

5. Annual Subscriptions

We will send a renewal reminder to the email address on your account at least thirty (30) days before an annual subscription renews, so that the thirty-day window is a real opportunity rather than a technicality.

6. Additional Storage

Additional storage is opt-in. We do not charge for it unless you have turned it on.

Additional storage charges that have already been incurred are not refundable, because the storage was provisioned and used. You can turn additional storage off at any time; the change takes effect at the start of your next billing period, and you remain responsible for charges accrued up to that point.

If you turn off additional storage while storing more data than your base plan allows, you must reduce your usage before the next billing period. If you do not, we will contact you, and if usage is still over the limit we may continue billing for the storage actually in use or restrict new uploads until you are within the limit. We will not delete your files for exceeding a storage limit without first giving you notice and a reasonable opportunity to reduce usage or re-enable additional storage.

7. Refunds We Will Give

We will refund you, without requiring you to ask, in the following circumstances:

• Billing error. If we charged you the wrong amount, charged you twice, or charged you after a valid cancellation, we refund the difference in full.
• We discontinue the Service. We refund prepaid fees covering the period after discontinuation.
• We terminate you for convenience. If we end your subscription for a reason other than your breach, we refund prepaid unused fees on a pro-rata basis.
• We make a change you reject. If we materially change the Terms of Service and you cancel before the change takes effect, we refund prepaid unused fees on a pro-rata basis.
• Unauthorized charge. If a charge was made using your payment method without authorization, tell us and we will investigate and refund confirmed unauthorized charges.

8. Refunds We Will Not Give

• Change of mind after the applicable window described in Sections 4 and 5.
• Failure to use the Service during a period you paid for.
• Termination of your account for breach of the Terms of Service or the Acceptable Use Policy. Termination for cause carries no refund.
• Additional-storage charges already incurred.
• Downtime or performance issues. We do not currently offer a service level agreement, and the Service is provided as-is under Section 23 of the Terms of Service.
• Loss of data. See Section 10.
• Dissatisfaction with a feature that was accurately described at the time of purchase.
• Third-party costs, including charges from your Connected Storage provider.

9. What Happens to Your Data

Cancelling a subscription does not immediately delete your data. After your paid period ends, we retain your files in an exportable state for thirty (30) days so that you can download them. After that we may permanently delete them.

This thirty-day window does not apply where we terminate your account for cause — for breach of the Terms of Service or the Acceptable Use Policy, for apparent unlawful conduct, or under the child safety provisions. In those cases we may delete your content immediately or, where legally required, preserve it.

If you want your account and data deleted immediately rather than after thirty days, email [email protected] and we will action it.

Please export anything you need before you cancel. Do not rely on the thirty-day window as a backup plan.

10. Data Loss

We take durability seriously, but no storage system is infallible, and the Terms of Service make clear that you are responsible for maintaining independent backups of business-critical data.

Loss or corruption of data is not a ground for a refund, and our liability in respect of it is limited as set out in Section 24 of the Terms of Service.

11. Your Statutory Rights

Nothing in this policy limits any right you have under law that cannot be waived by agreement.

European Union and United Kingdom consumers. If you are a consumer resident in the EU or UK, you may have a statutory right to withdraw from a distance contract within fourteen (14) days. That right applies in addition to anything in this policy. Note that where you ask us to begin providing the Service immediately and acknowledge that you will lose the right of withdrawal once performance is complete, the right may be limited accordingly.

Other jurisdictions. Where local consumer protection law gives you rights beyond those described here, those rights apply.

Most FileBackerz customers are businesses rather than consumers, and consumer protection law generally does not apply to business purchases.

12. Chargebacks

If you believe a charge is wrong, please contact us first at [email protected]. We will look at it promptly and we would much rather resolve it directly.

Initiating a chargeback without contacting us may result in immediate suspension of the account while the dispute is resolved, because the payment processor withdraws the funds pending investigation. If a chargeback is resolved in our favor, we may require payment of the disputed amount plus any processor fee before restoring access.

13. How Refunds Are Issued

• Refunds are issued to the original payment method. We cannot refund to a different card or account.
• We process approved refunds within five (5) business days. Your bank or card issuer typically takes a further five to ten business days to post the credit.
• Refunds are issued in the currency of the original charge. We are not responsible for changes in exchange rates or for fees charged by your bank.
• Refund amounts exclude any taxes that were remitted to a tax authority and cannot be recovered, and exclude payment processor fees where the refund is due to a chargeback resolved against you.

14. Contact